Customer Omnichannel Digital Engagement Platform
A complete and flexible platform to manage Omnichannel solutions
Focusing on customer relationship in a digital world, boosting the development of digital channels, Innofis CODE provides a set of orchestrated components that provide solutions to the challenges raised by a modern business architecture, increasingly balanced towards where customers interactions take place.
Accessing financial services through digital channels is no longer the key objective; an active customer management is required, increasingly more un-attended and efficient.
Organizations are omnichannel. Over the required foundational components to efficiently deploy omnichannel solutions, functional components provision extends a financial services provision model to an integrated management platform focused on customer and partner interactions. Flexibility is key.
Solid, scalable and flexible architecture targeted to efficient operations management. Designed as an open system, cloud-ready, managed interaction with bank ecosystem is one of its principles.
Based on well-known frameworks like angular and ionic, focusing on enhancing customer experience whatever the channel is. Technology to boost creativity rather than trim it down.
Based on Open standards and designed on a Microservices architecture pattern, allowing different deploying strategies -cloud included- and amortizing infrastructure investment. Pushing efficient and simpler operations management.
Mobile first, online next. Each channel is unique, as well as each process and each transaction are too: one single process version needs to be delivered but adapted to the channel singularities.
Over common architecture and practices, Innofis CODE allows to deploy new digital channels or integrate existing ones -attended or not- by considering differential factors of each financial institution and the required personalization by each customer. This is our vision. This is our commitment.
Smartphones are probably the channel-of-choice for services and contents access. Financial Services are not an exception on this. Continuous innovation at device manufacturers pace, content management, personalization and even more demanding users, are some of the biggest mobile banking challenges.
Accessing content and services through a browser is now a daily habit, it’s a thoughtlessly action. How to continue being innovative, offering frictionless interaction in those more complex processes or balancing usability and accessibility, continue to be some of the challenges to be addressed.
Manufacturers continuous innovation makes it possible the wearables to become feasible channels for accessing financial services. It’s a value-added proposition for certain customer segments. Customer Experience and financial products adapted to the device specifics, but common processes and management.
Digital Banking Assistant
There is not friction in human relationships beyond potential interest conflicts. Frictionless interaction is one of the challenges of non-attended channels. Interact with a financial institution by means of a Smart non-attended channel in natural language improves customer satisfaction and entity efficiency.
Channels availability is wider than ever, “new” channels coexist with “traditional” ones, as call center. To provide Bank employees with the relevant information about customer interactions whatever the channel was, boosts better and more efficient customer experience and Brand Image.
On top of the platform, Innofis CODE provides solutions for different segments of financial activity. Starting from a regular products and financial practices, Innofis’ solutions are flexible, allowing required customization to fit specific Bank management processes, brand and products. It can be efficiently extended to meet those requirements not considered in the out-of-the-box catalog.
Focusing not only on what and how the financial entity is offering to its customers, but on the tools the Bank staff requires for an efficient and overall management.
Provide a customer experience fitting each customer needs in a Bank efficient management framework. Increase Brand loyalty in a highly competence field is the challenge.
Retail customer with corporate needs or corporate customer with retail needs? Our SME Banking solution is flexible enough from a customer point of view and efficient from Bank point of view.
Managing financial products and services as an extension of own corporate management systems. Efficiency and compliance -regulations and corporate policies- are key elements.